Last updated: 2026-09-15
Credits and subscriptions are digital goods delivered immediately upon purchase.
Once credits are added or a subscription is activated, they are considered delivered and cannot be 'returned'.
Except for the limited situations below, all purchases are non-refundable.
Unused credits: within 14 days of purchase, if you have not used any credits from that purchase, you may request a refund.
Unused subscription: within 14 days of purchase, if you have not used any membership benefits (such as discounts or member-only features), you may request a refund.
Duplicate charges: you were charged more than once for the same order due to a system error.
Extended outage: the service was continuously unavailable for more than 72 hours.
Service discontinuation: we permanently stop operating the service.
Generation failure: if credits are deducted but generation fails, the credits are automatically refunded — no request needed.
Any credits or subscription benefits have been used (even partially).
Dissatisfaction with AI-generated results (AI output varies; please try with free credits first).
Change of mind after purchase.
Accounts suspended or terminated for violating our Terms of Service.
Email support@exponee.com with your order details and the reason for your request.
We will review your request within 7 business days.
Approved refunds are processed within 5-10 business days to your original payment method.